The “Taking Control” program is a Member Directed Personal Assistant Service that is available for your members who are eligible for sponsored in-home personal assistant services that will assist the individual to remain living in their community. This program provides fiscal intermediary services.  The member can hire assistants who help with hygiene, cleaning, attending appointments and many more daily care needs.

Contact the Independent Living Center in your area:

Erie County
716-836-0822
www.wnyil.org

Niagara County
716-284-4131
www.wnyil.org/Independent-Living-Niagara

Genesee, Orleans and Wyoming Counties
585-815-8501
www.wnyil.org/ILGR

St. Lawrence County
315-764-9442
www.milcinc.org/services/taking-control-cdpas/

Franklin County
518-483-2151
www.milcinc.org/services/taking-control-cdpas/

Jefferson and Lewis Counties
315-764-9442 ext. 303
www.milcinc.org/services/taking-control-cdpas/

Cattaraugus, Chautauqua County and Allegany Counties
716-661-3014
www.ilc-jamestown-ny.org

Hours of operation: Monday through Friday 8:30 a.m. — 5:00 p.m. 

emergency alertIn the event of weather or other emergency that could affect the operations of the Taking Control service,
the counties affected will be specified, and instructions will be provided on the Taking Control Consumer-Directed 
Personal Assistance Services Alert Line to tell you how to proceed.
In Western New York, call 716-836-0822, extension 345.
From the rest of the state call, toll-free, 1-800-348-8399, extension 345. 
This is separate from, and independent of, any closing of the host agency. Thank you.

 

If you would like more information, would like to report fraud, waste, or abuse, or to get in touch with a Taking Control customer service representative, please leave us a message below or call us at 716-836-0822 or at our toll free number 1-800-348-839

Taking Control Program Assistant Feedback Survey

If you are a Personal Assistant, please click this link, or copy the URL: https://www.surveymonkey.com/r/TCAssistant20

Taking Control Program Consumer/Employer Feedback Survey

If you are a Consumer Employer, please click this link, or copy the URL: https://www.surveymonkey.com/r/TCCOnsumerEmployer20

Corporate Compliance Plan

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